Booking Policy

Buxton Pottery Painting Ltd requires a non-refundable deposit per person when making a booking with us on any of our platforms. We will inform you of the cost at the time of booking. This secures your booking.

In the event of you having to cancel your session, we require a 48 hour notice period and we will endeavour to rearrange for another date or give you a full refund. If it is less than 48 hours but more than 36 hours, as above, we will endeavour to move your booking, if this cannot be agreed then you will receive 50% of any monies paid. If it is less than 36 hours, then we will be happy to move your booking to an alternative date, if this cannot be arranged then there will be no refund. 

If you have booked a party or event with us, and inform us 14 days or more in advance of your booking, that you wish to cancel your booking, we will endeavour to rearrange to a different date and time of your choosing, If this cannot be accommodated then we will refund 50% the amount paid. However, if it is less than 14 days and an alternative date cannot be agreed by both parties, Buxton Pottery Painting Café Ltd retains the right to retain monies paid.

In the event of a Buxton Pottery Painting Café Ltd Pottery cancelling your session, party or event, for any reason, we will  endeavour to reassign your booking to another date and time of your choosing. If this cannot be accommodated we will issue a refund to the card that payment was made on.

Damages and issues to your pottery

We ask that once you have completed your piece of pottery, please take a picture of it for your records. This helps us identify your piece and show the condition it was in when you left it with us.

On collection, we may ask you or whoever you have chosen to collect it to inspect for any damages or imperfections that may have occurred in the glazing or firing process so that this can be dealt with there and then with a member of the team.

However, once you have taken possession of the pottery, any faults or damages will not be Buxton Pottery Painting Café Ltd.’s responsibility and there will be no returns or refunds.

If you have opted for us to post your pottery, we will package your pottery to a high standard and always ensure to handle it with care right up to us handing it over to delivery provider. Once we have handed your pottery over to the delivery provider, the piece is no longer under our protection and as such, any faults or breakages will need to be dealt with directly with the postage provider. We will endeavour to help in the process as much as possible. 

If you receive the wrong item when collecting or receiving in the post, please contact us immediately so that we can rectify this.

Exceptions / non-returnable items
Custom products, personalised items and perishable goods such as consumables are non-returnable.

Personalised items are defined as pieces with names or initials painted on the pottery, clay imprints, hand and foot prints applied with underglaze on to pottery. It will only be refunded/replaced in the event of a mistake or if faulty. 

Please get in touch if you have questions or concerns about your pottery or items at hello@buxtonpotterypainting.co.uk or 07932598542.

Unfortunately, we will not refund sale items or gift cards.

Refunds
If a refund is approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process a refund. You will need to contact them after we have issued a refund receipt.

Unless goods are faulty, Buxton Pottery Painting will not be responsible for costs relating to returning or exchanging goods.